Common Questions
Amenities provided in each room: air conditioning, fan private bathroom, cold/hot water, hair dryer, daily cleaning service, towels, wifi, living room terrace.
Yes, we offer and have Taxi services to and from any desired location.
All reservations can be canceled free of charge.
Only for customers who paid their reservation through our payment gateway or bank transfer: You must take into account the bank comissions and the APIs or any alternatives that will be used to make your refound(these companies charge a % for transfers). This % will be broken down from the total amount paid for said reservation to be cancelled.
No, pets are not allowed.
Check in starts at 12:00 pm(it is flexible)
Check out is until 10:30 am
Even so, these schedules could be flexible, or we have at home options while clients wait for the bus or for a failed taxi departure, etc. We will always be willing to help you
Yes, we have a kitchen and bar-terrace where we provide breakfast, lunch, dinner, natural juices, coffe, etc.
We don't have a card payment service.
However, we accept bank transfers to our account in Europe.
Yes, we do provide tourist information and help you with all needed.
No, there is no age restrictions.
However, we always ask that an adult , parents, relatives(+16) or guardian(+16) with minors be present.
Yes, payments are accepted when you arrive at the place, in cash.
And that's what we recommend.
Yes, we provide complimentary on-site parking for the convenience of our guests.
Yes, we prioritize the safety of our guests.
In accordance with our commitment to ensuring the safety and security of all our guests, we kindly request that visitors from outside the premises be reported to our staff in advance. This policy is in place to prevent unauthorized access and maintain a secure environment for everyone.
If you plan to invite someone who is not registered as a guest, please inform our staff beforehand. This measure helps us in safeguarding against potential security issues and ensures the comfort of all our visitors.
We appreciate your understanding and cooperation in maintaining a safe and enjoyable environment for everyone staying with us. Thank you for your cooperation."
In the event of damages or breakages, charges may be applied to the guest's account for necessary repairs or replacements.
Holder: DENIS CRESPO ACOSTA
SWIFT code of the bank: WBKPPLPP
Name of the bank: Santander Bank Polska S.A.
Address of the bank: al.Jana Pawla II 17, 00-854 Warszawa
Country bank: Polska
Currencies and IBAN:
1- Currency: PLN
IBAN: PL78109017400000000136813630
2-Currency: EUR
IBAN: PL72109025900000000152895436
3-Currency: USD
IBAN: PL84109025900000000150141390
-United States Dollar(USD)
-Euro(EUR)
-Canadian Dollar(CAD)
-British Pound(GBP)
-Cuban Peso(CUP)
Yes, you can absolutely make your trip with Acosta Tour Guide. To ensure we provide you with the best experience, please specify if you need a tour guide for your entire trip across Cuba or only for a particular City. Aditionally, let us know the types of activities you are interested in and your budget. Based on your budget and the number of days, we can tailor a trip that meets your needs and preferences. We are here to help you plan an unforgettable journey!
Click Here to Book and Plan Your Trip.
Yes, everyday from 10:30 AM.
Yes, there is.
-Does the hotel offer shuttle service to/from the airport or other locations?
Yes.
-How can this service be booked and what is the cost?
Click here.
-Does the hotel organize activities or excursions for guests?
Yes.
-Is there any evening entertainment program?
Yes, mainly weekends.
-How can I get in touch with the hotel to make inquiries or request assistance during my stay?
Our staff always are at the property willing to help you.
-How can I get in touch with the hotel to make inquiries or request assistance during my stay?
Our personal always will be there 24/7
Yes, our property is equiped for all type of situations known in the islan.
